Care of the GLBTQ Patient and Their Families: Policies, Procedures, Practices & Laws

Product Id : HE32
Instructor : Susan Strauss
Apr 20, 2018 3:00 PM ET | 02:00 PM CT | 12:00 PM PT | 90 Minutes
This program has been approved for 1.5 PDCs toward SHRM certification hours.
The program is pre-approved for 1.5 credit hour under HRCI

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Create and Implement Policies, Procedure and Best Practices for Better GLBTQ Patient Care Outcomes

Whether your employer is a clinic, a hospital, home health, or long term care; whether you are an MD, RN, an occupational therapist, a receptionist, or in the C-Suite, approximately 5% - 10% of your patients may be gay, lesbian, or bisexual. Additional patients may be transgender, intersex, or questioning their gender identity or sexual orientation.  The healthcare needs of Gay, Lesbian, Bisexual, Transgender (GLBT) patients may appear to be the same as other patients’, but institutionalized heterosexism in healthcare is a real barrier to quality care.

Healthcare providers acknowledge they are serving more GLBT patients, and that they want to provide quality GLBT care, but aren’t sure how to best create and implement the policies, procedures, and practices to ensure best patient outcomes.  GLBT patients face a multitude of barriers to equitable care such as: refusals of care, delayed or substandard care, mistreatment, inequitable policies and practices, end-of-life issues, and limits on visitation. The challenges begin from the beginning of the health professionals’ relationship with their GLBT patient—starting from asking them to identify if they are male or female, married or single, on their intake form.

The first lawsuit has been filed under the Affordable Care Act in which a transgender male was treated abusively in the ER. The financial incentive for healthcare organizations is to create and implement a comprehensive care plan for all GLBTQ patients and to establish a community outreach program for GLBTQ community members. By creating a strategy to care of GLBTQ patients, the organization is not only ensuring quality patient care but diminishing the likelihood of a lawsuit.

There is also confusion as to what the acronym – GLBTQ (Gay, Lesbian, Bisexual, Transgender, and Queer) represents – this webinar by expert speaker Dr. Susan Strauss, RN, Ed.D, will help you get answers to all these questions and will also help you create strategies ensuring quality care of GLBTQ patients.

Additional Benefits:

  • Joint Commission’s checklist for provision of care and service for GLBTQ patients and families.
  • Checklist for engaging patents, families, and community members in meeting the needs of the GLBTQ community.
  • The checklist for data collection.
  • Recommended list of resources for health professionals.
  • In-depth discussion of laws and regulations healthcare organizations must adhere to.

Session Highlights:

  • Review of relevant laws, regulations and standards required for health equity and patient-centered care of GLBT patients.
  • How to create strategic GLBT initiatives to minimize liability based on civil rights laws and the ACA.
  • Identify key policy, procedure and practice issues related to GLBT patients and their families to incorporate into already existing policies, procedures and practices.
  • Discuss opportunities to collect GLBT –relevant data and information during the healthcare encounter.
  • Identify or revise strategic community outreach efforts to the GLBT population.
  • Recognize a variety of resources for GLBT patients, health professionals, and healthcare organizations.

Session Snapshot:

  • GLBT health disparities
  • Barriers to equitable care
  • The Joint Commission goals
  • Examples of questions
  • Laws and standards
  • Hill-Burton Act
  • Section 1557 of ACA
  • Title VI of the Civil Rights Act of 1964
  • Section 504 of the Rehabilitation Act and the ADA
  • CMS Rules
  • HIPAA Privacy Rule and LGBT individuals
  • Use of the JCAHO field guide as an assessment tool
  • ANA code of ethics

Who Should Attend:

Hospital, long term care, clinic, public health, home health, hospice, and other healthcare institution Administrators; Medical Directors; Physicians;  Chief Nursing Officer/VP of Nursing; Nurses; Quality Improvement Director; Risk Management; Directors of the patient care services such as nursing, physical therapy, occupational therapy; Clinicians; Healthcare organization admissions Director and staff

Speaker Profile:

Dr. Susan Strauss is a national and international speaker, trainer, consultant and a recognized expert investigator on workplace and school harassment and bullying. She conducts harassment and bullying investigations and functions as an expert witness in harassment and bullying lawsuits. Her clients are from business, education, healthcare, law, and government organizations from both the public and private sector.

Susan also provides organizational, management, and employee development by conducting training, coaching, and facilitating workshops. She has been the director of Training and Development and consults with a variety of organizations and industries, both large and small. Susan has also been the director of wellness and has consulted with organizations to help them design, develop, implement and evaluate their wellness programs.

Susan has a doctorate in organizational leadership. She is a registered nurse, has a bachelor’s degree in psychology and counseling, a master’s degree in community health, and professional certificate in training and development. She has been involved in the harassment and bullying arena since 1985.

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