Care of the GLBTQ Patient and Their Families: Policies, Procedures, Practices & Laws
Instructor : Susan Strauss
Apr 20, 2018 3:00 PM ET | 02:00 PM CT | 12:00 PM PT | 90 Minutes
Create and Implement Policies, Procedure and Best Practices for Better GLBTQ Patient Care Outcomes
Whether your employer is a clinic, a hospital, home health, or long term care; whether you are an MD, RN, an occupational therapist, a receptionist, or in the C-Suite, approximately 5% - 10% of your patients may be gay, lesbian, or bisexual. Additional patients may be transgender, intersex, or questioning their gender identity or sexual orientation. The healthcare needs of Gay, Lesbian, Bisexual, Transgender (GLBT) patients may appear to be the same as other patients’, but institutionalized heterosexism in healthcare is a real barrier to quality care.
Healthcare providers acknowledge they are serving more GLBT patients, and that they want to provide quality GLBT care, but aren’t sure how to best create and implement the policies, procedures, and practices to ensure best patient outcomes. GLBT patients face a multitude of barriers to equitable care such as: refusals of care, delayed or substandard care, mistreatment, inequitable policies and practices, end-of-life issues, and limits on visitation. The challenges begin from the beginning of the health professionals’ relationship with their GLBT patient—starting from asking them to identify if they are male or female, married or single, on their intake form.
The first lawsuit has been filed under the Affordable Care Act in which a transgender male was treated abusively in the ER. The financial incentive for healthcare organizations is to create and implement a comprehensive care plan for all GLBTQ patients and to establish a community outreach program for GLBTQ community members. By creating a strategy to care of GLBTQ patients, the organization is not only ensuring quality patient care but diminishing the likelihood of a lawsuit.
There is also confusion as to what the acronym – GLBTQ (Gay, Lesbian, Bisexual, Transgender, and Queer) represents – this webinar by expert speaker Dr. Susan Strauss, RN, Ed.D, will help you get answers to all these questions and will also help you create strategies ensuring quality care of GLBTQ patients.
- Joint Commission’s checklist for provision of care and service for GLBTQ patients and families.
- Checklist for engaging patents, families, and community members in meeting the needs of the GLBTQ community.
- The checklist for data collection.
- Recommended list of resources for health professionals.
- In-depth discussion of laws and regulations healthcare organizations must adhere to.
- Review of relevant laws, regulations and standards required for health equity and patient-centered care of GLBT patients.
- How to create strategic GLBT initiatives to minimize liability based on civil rights laws and the ACA.
- Identify key policy, procedure and practice issues related to GLBT patients and their families to incorporate into already existing policies, procedures and practices.
- Discuss opportunities to collect GLBT –relevant data and information during the healthcare encounter.
- Identify or revise strategic community outreach efforts to the GLBT population.
- Recognize a variety of resources for GLBT patients, health professionals, and healthcare organizations.
- GLBT health disparities
- Barriers to equitable care
- The Joint Commission goals
- Examples of questions
- Laws and standards
- GLBT and EMTALA
- Hill-Burton Act
- Section 1557 of ACA
- Title VI of the Civil Rights Act of 1964
- Section 504 of the Rehabilitation Act and the ADA
- CMS Rules
- HIPAA Privacy Rule and LGBT individuals
- Use of the JCAHO field guide as an assessment tool
- ANA code of ethics
Who Should Attend:
Hospital, long term care, clinic, public health, home health, hospice, and other healthcare institution Administrators; Medical Directors; Physicians; Chief Nursing Officer/VP of Nursing; Nurses; Quality Improvement Director; Risk Management; Directors of the patient care services such as nursing, physical therapy, occupational therapy; Clinicians; Healthcare organization admissions Director and staff